Website project management & digital support for agencies
Flexible project management and digital support when you need extra capacity, whether it's for a larger website project, a demanding client, or simply to help your team stay focused on delivery.
Hi, I'm Hayley. I'm a freelance website project manager and digital support specialist with over 15 years experience working in a website design and development agency. I understand the challenges agencies face. Workloads fluctuate, projects vary in complexity, and some clients need more time than others. Hiring permanently for every scenario isn't practical. That's where I can help.
Extra capacity when you need it
Agency workloads rarely stay the same for long. One month your team has capacity, the next you're managing multiple website projects, tight deadlines and demanding client requirements.
Rather than taking on the cost and commitment of another permanent hire, you can bring in experienced freelance support exactly when you need it.
With over 20 years' experience in digital marketing and 15 years working within a website design and development agency, I provide reliable website project management and digital support that integrates seamlessly with your existing team.
How I can support your agency
Whether you need help delivering a large website project, managing client communications, or keeping multiple projects moving forward, I can provide the additional capacity that helps your team stay focused and productive.
Website project management
Project planning and scheduling
Scope and requirements management
Client communication and liaison
Stakeholder management
Progress tracking and reporting
Risk and issue management
Launch coordination
Website delivery support
Website briefing and content gathering
Quality assurance and testing
User acceptance testing coordination
Bug tracking and resolution management
Website launch support
Post-launch follow-up
Client and team support
Client training sessions
CMS training and documentation
Content updates and digital support
Troubleshooting and problem solving
Managing ongoing website improvement projects
Acting as an extension of your team
Why work with me?
Add experienced project management support without the cost and commitment of a permanent hire.
Keep website projects on track with clear planning, prioritisation and proactive problem-solving.
Benefit from someone who has successfully managed a portfolio of 80+ clients simultaneously.
Ensure clients receive responsive, professional communication throughout every stage of a project.
Protect client relationships through effective expectation management and regular progress updates.
Increase team productivity with an experienced coordinator who can manage workflows and remove bottlenecks.
Gain support with project scoping, quotations and proposals to help secure new business opportunities.
Access an additional resource who can confidently liaise with stakeholders at all levels, from managers to board directors.
Extend your agency's capabilities with hands-on digital support, including CMS management, training, SEO, analytics and PPC.
Scale support up or down as workloads fluctuate, giving your team greater flexibility and capacity.
Let's talk
If you're looking for experienced website project management support, I'd be happy to discuss your current challenges and explore how I can help.
Whether you need immediate assistance or simply want a trusted freelance partner ready for future projects, let's start a conversation.
Contact me